ITALK CELLULAR |
|
|
|
iTalk Cellular was one of four service providers in South Africa, and the dominant player in KwaZulu Natal with a subscriber base of 120,000. It had been a subsidiary of MTN for over a decade, with MTN having recently exercised its option to buy back minority shareholders. |
|
|
HADARA |
|
|
|
Hadara Technologies is an ISP vendor that was created as a result of a merger of the five main ISP's in Palestine. |
|
|
BSC |
|
|
|
BSC is the largest telecoms and internet service provider in Rwanda. They have recently launched the largest data centre in East Africa and were looking for a solution to monetize their service offerings. |
|
|
|
CLIENT CONTEXT
iTalk Cellular was one of four service providers in South Africa, and the dominant player in KwaZulu Natal with a subscriber base of 120,000. It had been a subsidiary of MTN for over a decade, with MTN having recently exercised its option to buy back minority shareholders.
CLIENT CHALLENGE
- System flows not aligned to iTalk's business model.
- Multiple systems to handle different areas of business.
- No systems integration.
- Duplication of work, high percentage of errors.
- Numerous incidents of fraud.
ASTEL CONTRIBUTION
- Astel initially conducted a business diagnostic that highlighted a number of improvement areas, with immediate revenue recovery of USD 300,000.
- Astel examined existing system functionality along with iTalk's business requirements. iTalk's model was quite unique and that the existing system did not have the flexibility and depth of functionality to meet iTalk's requirements. Astel discovered:
- In an effort to bridge the gap, iTalk had developed custom-built applications with overlapping functionality and poor integration.
- The systems functioned as stand-alone applications creating the need for dual capture, increasing the risk of capture errors and fraud.
- Astel identified the need for an integrated solution to meet the business needs. iTalk first assessed various billing systems, CRM solutions, and POS software. After months of analysis, iTalk were unable to find a complete solution that met its current and future needs.
- Astel then presented its integrated telecoms solution along with its 3C Architecture model. iTalk immediately saw the opportunity to align the Astel solution to their business needs.
- The first release of the Astel solution was implemented within 3 months and iTalk started to realize significant benefits immediately.
CLIENT BENEFITS
- One system that catered for all key areas of business. Our client layer allowed us to give iTalk exactly what they wanted. They also realized gains with:
- Increased productivity
- Improved workflow
- Improved turnaround times and increased customer satisfaction
- Reduction in reported errors and incidents of fraud
CLIENT CONTEXT
Hadara Technologies is an ISP vendor that was created as a result of a merger of the five main ISPs in Palestine.
CLIENT CHALLENGE
The client had not even begun internal requirements but had a forced go-live date of six weeks or face penalties.
ASTEL CONTRIBUTION
- Provided the foundation and support to quickly gather requirements and identify from a business process, which requirements were critical for launch.
- Have continued to customize and develop the product to suit the needs of a new player, evolving Hadara into a forerunner in the market.
- Took system from core to customized to launch in under 6 weeks.
- Customer now supports customer base +60,000 subscriptions
CLIENT BENEFITS
- Launch date was met including in depth requirements analysis
- Have encouraged better business processes
- Allowed customer to beat projection of 10,000 subscriptions in 6 months by 500%
CLIENT CONTEXT
BSC is the largest telecoms and internet service provider in Rwanda. They have recently launched the largest data centre in East Africa and were looking for a solution to monetize their service offerings.
CLIENT CHALLENGE
- BSC had already engaged Cisco in a deal for cloud. Their challenge to provide converged services was to minimize the number of systems required for billing and customer management.
- Limited budget and a very short time to market.
ASTEL CONTRIBUTION
- Provided a fast tracked requirements analysis and extreme customization and configuration to meet deadlines.
- Astel benefit as Astel solution was already included in CIAC solution.
- 3 months of billing of 500 customers was being done manually in Excel. This was migrated in under 2 days and billed in normal billing processes in solution.
- Provided a single billing engine to bill Wimax, Internet and Fibre and Cloud services.
CLIENT BENEFITS
- Launch date intends to be met on 1st of Feb with a discovery to launch period of two weeks
- Migrated data from Excel to billing system in 2 days
- Customized invoices in two days
|